close this window Digital Sheet Music Delivery help

unexpected problem?

We usually show this page to people who have experienced problems in downloading their digital sheet music. However, it appears to us as if your download went just fine.

We do notice that you chose not to print your digital sheet music. You have every right to make that choice.

Access problem acknowledged:

We are showing you this information because we think you may experience problems in accessing your digital sheet music.

If you're not able to print or view the first part of your digital sheet music,  it's very likely that your computer is already set up to view somebody else's digital sheet music. Is it possible that you've bought music from us under more than one name?

You can access two accounts' digital sheet music at a time. If this is a third account, your computer can be set up to view your new music, but that may remove access to some older music you may have saved under a previous account.

Click here to set up your computer to access your new digital sheet music files.

It looks as if your computer was already set up to view somebody else's digital sheet music. If so, you may have trouble viewing that older music in our Musicnotes Player program. Is it possible that you've bought music from us under more than one name? Your computer can only have full access to two accounts' music at a time.

Your computer was unable to install full access to the file you just saved. Therefore you may only be able to view the first part of it in our Musicnotes Player program. Possibly your computer has security restrictions set by your system administrator that prevented this?

printing problem acknowledged

We are showing you this information in response to your request for online help with printing your digital sheet music.

We have added a record of this to our support log.

saving problem acknowledged

We are showing you this information because you were unable to save your digital sheet music.

We have added a record of this to our support log, for our staff to see.

You've also exceeded the maximum number of download attempts for this item. You can get additional attempts by contacting Customer Support.

For help:

Click here to visit our online support.

Click here to send e-mail to Customer Support or

Call 1-800-944-4667 (9:00 am to 5:00 pm central time, Monday-Friday).

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