For New Visitors:

• Does musicnotes.com only sell digital, downloadable sheet music?
• How do I buy digital and/or printed sheet music on your website?
• How long does it take to receive digital sheet music files?
• What do I do with my digital sheet music after I purchase it?
• My friend sent me a digital sheet music file. How do I make it work on my computer?
• What is the musicnotes.com viewer and why should I download it?
• What is the musicnotes.com player and why should I download it?
• What is the difference between the viewer and the player?
• What Sibelius Scorch and why should I download it?
• How do I know your downloads are safe?
• What happens when I download your musicnotes.com viewer, and why won't I regret it?
• What happens when I download the musicnotes.com player, and why won't I regret it?
• What is a sample file?
• I searched for my favorite artist/song, but a lot of other artists/songs came back to me in the search results. Why?
• I searched for my favorite artist/song/instrument, but didn't get any results back. What do I do now?
• How big is your catalog?
• What currency are your prices in?

Your Account:

• How do I change the email or billing information on my account?
• How do I know if musicnotes.com has received my order?
• What if I don't have an e-mail address?
• I didn't receive an email confirmation stating that I successfully purchased the file. How do I know that the transaction went through?
• I tried to make a purchase, but got a message saying "The e-mail address you have entered already belongs to a registered user." What do I do?
• How do I track my order from UPS?

Safe Shopping:

• How do I know it's safe to use my credit card on your site?
• What does musicnotes.com do with the information I give them?
• Why do I need a musicnotes.com password?

Rates & Policies:

• Do you accept orders over the phone?
• When will my order ship?
• What is your return policy?
• What credit cards do you accept?
• Do you accept personal checks, cash, or money orders as payment?
• Will I be charged sales tax on my order?
• What methods of shipping are available?
• How much are shipping charges?
• What will happen, in terms of shipping, if an item I order is on back order?
• I received an e-mail stating that something I ordered is permanently out of print. What does that mean?
• Can I change the shipping address after a purchase is made?
• Why do I have to fill in address information if I'm buying a digital sheet music file?

Musicnotes Digital Discount Club:

• I purchased a membership to the Musicnotes Digital Discount Club and have decided I no longer want to be a member. Can I get a refund?
• I am a Digital Discount Club member and I purchased a music book, but didn't receive my 10% discount. Why not?

System Requirements:

• What Internet browsers can I use on your website?
• What operating systems do your musicnotes.com viewer and player work on?
• Do you have Macintosh versions of your musicnotes.com viewer and player?
• What are the system requirements for runing musicnotes.com software?
• What about WebTV?

Music Books & More:

• What are notation and scoring examples? If I see an example for something, does it mean that I can download the music?
• How do I know when my order will ship?
• What is a "Special Order Item"?
• What is a fake book?
• What does P/V/G or Piano/Vocal/Guitar mean?
• What is a Leadsheet?
• What are Lyric Sheets?

Downloading Digital Sheet Music:

• When starting to download a file I just purchased, I get 'An error has occurred in Internet Explorer. Internet Explorer will now close.' What do I do now?
• When I try to download the file that I purchased, a window pops up that says "Identity Unconfirmed for Digital Sheet Music." The white box in the window I was viewing before says "This product is not in your order." Why?
• After clicking on the title to download the song I purchased, I get a message telling me that I’ve used up all of my download attempts. How do I get my music?
• When I try to download the file that I purchased, I get a message that says my digital sheet music is unavailable. Why? How do I make it available?
• When I try to download the file that I purchased, I get a message in a pop-up window that says "Failed to reach Dealer, could not read reply." Why?
• What is the auto-restore option?

Printing Digital Sheet Music:

• Why must I print my files immediately upon download?
• How do I print a file once I have received it?
• I just bought a digital sheet music file, but something is wrong with my printer. What should I do?
• After I downloaded my file, I didn't get prompted to print. If I click the print button in the musicnotes.com viewer, only the first page prints. What should I do?
• I tried to print my music from my saved file. Why didn't I get the entire piece?
• I printed my music but want another copy. Why do I get only the first page of music?
• I tried to print twice and failed. What do I do now?
• Why am I only able to print the first page (or less) of the digital sheet music file(s) I have purchased?
• I got the file, but I didn't print it. Now I want to. What do I do?
• My player says that my musicnotes.com font is unavailable. Although it can print and show staff lines and beams, the clefs and note heads look like letters instead.

Saving Digital Sheet Music:

• I got my digital sheet music file, but I didn't save it. Now I want to play it and view it in my musicnotes.com player. What do I do?
• Can I save the digital sheet music files that I download to floppy disk?
• Where should I put my purchased digital sheet music files once I download them?
• Why don't I get the option to save a file when I purchase music in Scorch format?

Using Digital Sheet Music:

• I tried to open a piece of digital sheet music in my musicnotes.com player. Why did I receive a message that says "your computer does not have the information needed to give you full access to this music?"
• Can I use digital sheet music files on any computer?
• Why doesn't the Musicnotes Player detect my audio CD when playing CD-Synched Digital Sheet Music?

Miscellaneous:

• How can I restore access to the files I have purchased?
• How can I sell musicnotes.com sheet music on my site?

Reservation Rewards:

• What Is Reservation Rewards?
• What Is Shopper Discounts and Rewards?