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Customer Service Representative

Data Editor

Established Madison Web/Tech Company Seeks a Fulltime Customer Service Representative

Musicnotes.com, the world's leading distributor of digital sheet music is looking for a full time Customer Service Representative at their Madison, WI Location. Musicnotes provides an informal, friendly work environment.

Days/Hours
• Sunday and Monday: 9:00 a.m. to 5:00 p.m.
• Tuesday through Thursday: 12:00 p.m. to 8:00 p.m.

Responsibilities:
• Responding to customer questions via email and internet chat and eventually via phone.

Required Skills:
• 2+ years customer service experience in an office environment (not retail, restaurant, etc)
• Excellent interpersonal communication skills (both verbal and written)
• Patience
• Pleasant, professional, positive phone etiquette
• Detail-oriented
• Strong computer skills
• Knowledge of basic music theory is a plus

Benefits Include:
• Competitive hourly wage
• Health insurance
• Dental insurance
• Flexible Spending Account
• Life / AD&D insurance
• STD / LTD offered
• 401k
• Paid time off
• Casual work environment
• Workout facility

If interested, please email your cover letter and resume to resumes@musicnotes.com.
Please indicate where you saw our posting.
Thank you!

Established Madison Web/Tech Company Seeks Fulltime Data Editor

Do you love music? Musicnotes.com, the world's leading distributor of digital sheet music is looking for qualified candidates for our data department. This full time Data Editor position involves creating and maintaining descriptive information for products sold through our website. This position involves data entry, so attention to detail and ability to stay focused is required. Quality data provides our customers with a consistent, intuitive experience. The person in this position will be expected to understand and follow the standards we've established to ensure this. As a member of the data team, the person in this position will participate in ongoing development and improvement of our systems and standards. They will also work with other departments to provide the best customer experience possible. Musicnotes provides an informal, friendly work environment with flexible scheduling.

Responsibilities:
• Data entry of product data for new products
• Research information relevant to our products to enrich our customers' experience
• Work with other department members in the implementation of Quality Assurance
• Participate in the ongoing improvement of the customer experience working in sync with our customer service and marketing departments
• Proof sheet music for errors
• Write brief promotional descriptions for music products
• Participate in ongoing projects for data improvement

Education/Experience Requirement:
• Post-secondary courses in music or media or equivalent on-the-job experience
• 6 mo - 1 year experience in an office environment
• Or additional years of education and experience may be substituted for each other, as determined by Human Resources

Knowledge and Skills:
• Ability to read music & knowledge of standard music terminology pertaining to describing music technically and stylistically
• Detail oriented
• Excellent organization and time management skills
• Excellent written and verbal communication skills
• Effective problem solving skills
• Familiarity with Microsoft Office products including Word, Excel, Access or similar
• Ability to do fairly repetitive data entry tasks for several hours at a time
• Ability to work under pressure without extensive supervision
• Proficiency in using online resources for research
• Data entry experience
• Understanding of bibliographic classification concepts
• Ability to work well with others in a team environment

Days/Hours
Monday through Friday - 40 hours a week - hours can be a little flexible

Benefits Include:
• Competitive hourly wage
• Health insurance
• Dental insurance
• Flexible Spending Account
• Life / AD&D insurance
• STD / LTD offered
• 401k
• Paid time off
• Casual work environment
• Workout facility

If interested, please email your resume to resumes@musicnotes.com.
Please indicate where you saw our posting.
Thank you!